Fetching last agent participant ID

[HanumanthaRao_Muvva]

Hello folks,

I am looking to fetch last agent participant id from conversationId. Below topic helped, however it is not working when we have two agent participant ids.

example: when a customer replied to advisor response and it answered by other advisor, we will have two agent participant Ids.

$.participants[?(@.purpose=="agent")].id this condition results in

[
"pId1",
"pId2"
]

when I am trying to use $.participants[?(@.purpose=="agent")].id[0] or similar expressions, no luck in that

@anon28066628 any guess from your side.

Thanks in Adavnce

Write data to an interaction note - Genesys Cloud Applications - Genesys Cloud Developer Forum

[zubair]

Hi

You can extrat the last agent participant from output array in architect

[HanumanthaRao_Muvva]

Hi Zubair, Thanks for your response. could you help me with an example to understand.

I am trying to extract script attributes set by agent and update those attributes data in wrapup notes.

I am using /api/v2/conversations/emails/${input.conversationId} -- to fetch last agent pid and attributes, and using /api/v2/conversations/emails/${input.conversationId}/participants/${input.participantId} to update wrapup notes

[zubair]

Lets say in architect you map the data action output to Task.prtcpIds

To extract the last id, use the update data block, define a string variable and set below expression as value

GetAt(Task.prtcpIds, Count(Task.prtcpIds) - 1)

[HanumanthaRao_Muvva]

hi @zubair

Thank you !