Hello!
We need a way to get updates for long-running interactions that could span multiple days (emails, scheduled callbacks, etc) using /api/v2/analytics/conversations/details/query .ConversationEnd dimesnion is available but the only options are Exists/NotExists and exact value. Is there a way to filter by ConversationEnd > x ? Or, any other way to detect changes since a certain datetime?
TIA
tldr; use the jobs endpoint and it catches anything that changed during the requested interval not just stuff that started within the requested interval.
Thank you @Eos_Rios for the reply and suggestion! I was not aware of that difference. I've been avoiding using the /jobs interface until now, due to the extra latency and processing. Guess I will have to bite the bullet.
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