Find current chat queue through API

[Maryam]

Hi,

Is there a way to find what is the current number of people waiting in the chat queue right now thru API using Python?

[tim.smith]

Welcome to the forum!

GET /api/v2/routing/queues will allow you to get a list of queues to find the GUID for the one you want. Then you can use analytics queue observations to get a count or a detail query (filtering on acd segments in the queue that aren't ended) if you want the conversation objects and not just a count.

• https://developer.genesys.cloud/analyticsdatamanagement/analytics/observation/queue-query
• https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

[Maryam]

Thank you so much Tim!