Flow crashes after using "call data action"

Genesys Cloud Applications Architect
1

Hi,

sometimes the flow crashes right after calling the data action to fetch some details. I have different prompts to be played for success, failure and timeout paths of the data action but none of them is being played when the flow crashes.

The weird thing is crash only happens once in 3 or 4 tries and works perfectly in the other tries. I'm logging the response of the api that's being called by the data action and it is success every time.

Is there any way to know the reason behind the crash? If I can get an error log of the crash that would really help!

Thanks in advance

2

Open a case with support so they can look at the logs. Include the conversation id if you can find it.

3

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