Flow Outcome Inconsistent Behaviour

Genesys Cloud Applications Architect
1

Hi,

I am using a very simple "Initialize Flow Outcome" + "Set Flow Outcome" pairing to determine the total amount of self service done. This is on Whatsapp channel (messaging) with a chatbot.

Questions:-
1.) Does Threading Timeline affects the flow outcome numbers, mine currently is 3 days, do I have to wait 3 days before the next one increments?
2.) Does the conversation has to end before the flow outcome number registers?
3.) I have simplified my flow to just the two steps (Initialize then immediately set it as SUCCESS) at the beginning of the state, but still, I can't see it under Performance > Workspace > Flow Outcome.

What am I missing?

Thanks in advance

2

Hello,

The Performance - Workspace - Flow Outcome Details - Performance and Outcomes tab are leveraging the POST /api/v2/analytics/flows/aggregates/query endpoint.
The Flow Outcome timestamps/attributes and metrics will only be available once the conversation leaves/exits the Inbound Message flow (the flow where you have set the flow outcome).
Your Flow Outcome should appear once you hit a "Disconnect" action in your Architect flow or once you transfer it to the next participant ("Transfer to ACD").

Regards,

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.