Hi all
I'm trying to come up with a solution kind of as follows:
- Inbound call
- Architect initialises flow outcome
- Architect transfers call to third party platform
- Third party REFERs call back which ties it to the original conversation
- Separate Architect Flow answers the returning call
- Set Flow Outcome
But it looks like this is creating two separate flow outcome entries. I was hoping to be able to capture the duration of this particular flow outcome through the process. My guess is the transfer out on the first one is setting a failure/incomplete outcome and just sees the set flow outcome on the returning flow as a separate request.