For how long is the recording in a conversation available for download?

1

Hello.

We would like to know for how long are the recordings (.zips, images, audios, etc.) of a conversation available for download?

Thanks for your help.

2

The download URL is valid for one hour. Once it has expired, a new download URL must be generated.

3

Thank you for the quick answer.

The question is more about how long are these messageMediaAttachments stored in Genesys (open messaging interactions).

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4

What API endpoint are you using to get that data?

5

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