Force agent to interact with the script page before finishing interaction

Genesys Cloud Integrations
1

Hello,

Our customer requires that some information beyond the ACW code be filled during ACW time.
The customer insists that ACW should only be finished after the agent completes all the required information.
We created a webpage and embedded it in the script session, but we were not able to force the agent to fill
in the information before closing the interaction. Is there any possibility of doing that?

2

@tim.smith, any thoughts?

3

Hello,

There is no such capability in Genesys Cloud Desktop.
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/ https://genesyscloud.ideas.aha.io/

Regards,

4

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