Format SendResponse Gensys WebChat V2.0

Genesys Cloud Web Chat
1

Hi,
Could you please help me to format labels with bold in send response action:
"Welcome to ABC\n"+"First Name:"+Flow.FirstName+"\n Last Name:"+Flow.LastName+"\n Account Number:"+Flow.Account
I want to display labels First Name, Last Name and Account in Bold.

It is displaying currently like below:
Welcome to ABC
First Name:John
Last Name:Smith
Account Number:123456789

2

Hello,

The Genesys WebChat Widget (v2.0) supports markdown format.

You must enable markdown support in the widgets configuration (javascript/html - client side).
Set markdown to true, under the webchat structure (i.e. window._genesys.widgets.webchat.markdown = true).

In your Architect Inbound Chat flow, you must also use Message Style = Standard in your SendResponse action. The Genesys WebChat Widget will not process markdown format when using Message Style = Notice.

The markdown format for bold would be something like this:
"Welcome to ABC\n"+"**First Name:**"+Flow.FirstName+"\n **Last Name:**"+Flow.LastName+"\n **Account Number:**"+Flow.Account

Regards,

3

Thanks Jerome. You are awesome, it worked as expected. Thanks..!!

4

Hi,
On the agent side it is displaying like below, is there a way to fix it ? Customer side it is fine. Thanks..!!

Workflow10:54 AM
**First Name:**John
**Last Name:**Smith
**Account Number:**123456789
**Franchise:**ABC
**Topic:**Customer Satisfaction

5

It seems the ":" between the markdown bold format is what is causing the issue.
Try this instead - it works on customer and on agent side.

"Welcome to ABC\n"+"**First Name**:"+Flow.FirstName+"\n **Last Name**:"+Flow.LastName+"\n **Account Number**:"+Flow.Account

Regards,

6

Perfect. Thanks for your help Jerome..!!

Regards,
Suresh U

7

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