From where we get search string of screenpop in embedded framework

Genesys Cloud Integrations Embeddable Framework
1

Hi,

I want to know from where we will get the search string, Is this from architect flow. To one of our customer the search string is some guid/interaction ID. Where do we configure this at Genesys, Is there any way to change it to anything from ANI. Thanks in advance.
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2

Hi @Shivani_m
The value depends on the type of interaction. Example values include an email address for email interactions, or a phone number for call, callback, outbound dialing, SMS and WhatsApp messages, and ACD voicemail interactions.

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Yes, is there a way to change that to GUID/interaction id instead of email address/phone number in the genesys?

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