GC Webmessaging get ip adress of user

Platform API JavaScript SDK
1

Hello Dev Community,

Is there any way using Genesys Cloud APIs to get the logged in user's IP address, type of browser or other items about the user using web messaging ?

thanks

2

We want to know about this as well, we are starting to see an uptick of someone or something hammering our messaging system looking for weaknesses in the system

3

Hi Shalombenzaquen,

For getting user's IP addresses, check this similar forum post Identify if an agent is logged in in the office or working remotely

4

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