When I submit new GDPR delete request for any numbers with area code "808", they return 400 error immediately:
{
"message": "Request subject is invalid: Invalid entry in phoneNumbers (+1808xxxxxxx)",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "ff13c1f6-2286-4ca8-8e5b-315337724eba",
"details": [],
"errors": []
}
Requests for all other area codes work fine.
Another issue -- there's a significant delay in when GDPR delete requests are performed. For example, if a customer calls in at 12pm with number "+11234567890". And I submit a GDPR delete request for the number "+11234567890" at 12:05pm. If this same number calls back any time from 12:05pm until about 5pm, the interaction data for all those calls will have the phone number deleted.
Is there a consistent delay time period we can expect with GDPR delete requests?? We pull Interaction data from Genesys nightly, if there's an uncertain delay, there could be a non-negligible amount of call data in which phone numbers would be missing from.