When I try to GET subjects from the GDPR Subjects API, the only matches are of our internal users from my Organization.
I am searching by searchType=PHONE and searchValue=415
https://api.usw2.pure.cloud/api/v2/gdpr/subjects?searchType=PHONE&searchValue=415
Should this API not also return customers that have called in with an ANI that matches the "415" searchValue?
POST to
https://api.usw2.pure.cloud/api/v2/gdpr/requests
{
"replacementTerms": [
{
"type": "PHONE",
"existingValue": "+15101234567",
"updatedValue": "ANON_15101234567"
}
],
"requestType": "GDPR_UPDATE",
"subject": {
"phoneNumbers": ["+15101234567"]
}
}
also seems to yield no results. I've checked the status of the request and although it says "COMPLETED". I still see the "+15101234567" value in its original form in the Interaction Details Report.
Please open a case with Genesys Cloud Care to investigate the performance of the API. Customer-specific data cannot be investigated via the forum.
Fyi "15101234567" is just a fake number used for example. I've tried the same request with various Ani numbers that I know for sure have come through, with no observable results.
Right, looking into why your requests in your org aren't affecting your data requires investigation via Care. I don't have access to your org's data to look into the specific execution of that request.
Okay, sounds good, thanks Tim. How do I go about opening a case with Genesys Cloud Care? Thank you.
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