Hi I am trying to make a GDPR Request where I change number. After waiting a while, I made a call in Postman to /api/v2/gdpr/requests, and saw the request status has changed to "COMPLETED". However, when I look in "Interactions" on mypurecloud, the number I updated has not changed.
Am I missing something here?
From this article on Genesys Cloud GDPR Compliance:
The typical response time for PureCloud to retrieve all personal data in response to an access or portability request is 1-2 days. Regarding a removal or “forget me” request under the GDPR, PureCloud will need no longer than 14 days to remove personal data or make it anonymous upon request.
It is most likely the case that the update request is in progress. However, if it takes longer than expected please open a ticket with Care to look into the issue.
Ok. I already checked the request by making a GET in postman to https://api.{{environment}}/api/v2/gdpr/requests. And it says "status": "COMPLETED". Does not that mean that the request is handled?
I'm not an expert on the GDRP API but having had a look at the possible values returned, there are:
INITIATED, SEARCHING, UPDATING, DELETING, COMPLETED, ERROR, FINALIZING
I would assume that the request is being handled currently and is in progress. Again, if it takes longer than expected Care should be requested to look into it.
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