In the company, there an time triggered c# function that gets conversation aggregate data via the API. This function runs the query every 30 minutes and saves the results in a text file. These files are used by the finance department.
The problem is that sometimes the data returned from the query is not consistent: it varies with time. I can see the results from the time the function is run but when I run the query again from my local machine the results are different.
This does not happen often but it does occur.
How do I prevent this?
Genesys Cloud Anaytics is a Data as a Service platform. When you query for data, you will always be given the most up to date data at that time. If the data changes between when you first retrieve it and when you retrieve it again, your results will be different, but both results accurate at the time the queries were executed. This behavior is expected.
You can compare the detail results of the differing queries to see what changed between queries. A common situation is that a conversation had further activity on it after the first export so that additional activity is reflected in the latter query. If you need assistance reconciling the details of your data, please open a case with Genesys Cloud Care as this public forum is not an appropriate place to discuss potentially sensitive customer data.