Hi Team,
when we attempt to stream audio using our first instance, we are able to obtain transcriptions; however, when it comes to the one Of our second instance, when we attempted to hold the call for a while before resuming it. Once the call is resumed, we are unable to receive the audio stream , but the same is working in our first instances.
According to the logs, we are able to observe paused and resume events for second instance, but events are not received for us.
Please find the below sample logs
message from genesys 10 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'ping',
seq: 10,
position: 'PT45.4S',
parameters: { rtt: 'PT0.06627S' },
serverseq: 9
}
message from genesys 11 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'ping',
seq: 11,
position: 'PT51.4S',
parameters: { rtt: 'PT0.065437S' },
serverseq: 10
}
message from genesys 12 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'ping',
seq: 12,
position: 'PT57.4S',
parameters: { rtt: 'PT0.065517S' },
serverseq: 11
}
message from genesys 13 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'paused',
seq: 13,
position: 'PT59.52S',
parameters: {},
serverseq: 12
}
message from genesys 14 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'resumed',
seq: 14,
position: 'PT60.0S',
parameters: { start: 'PT59.52S', discarded: 'PT0.48S' },
serverseq: 12
}
message from genesys 15 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'paused',
seq: 15,
position: 'PT60.16S',
parameters: {},
serverseq: 12
}
message from genesys 16 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'ping',
seq: 16,
position: 'PT60.16S',
parameters: { rtt: 'PT0.065485S' },
serverseq: 12
}
message from genesys 17 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'error',
seq: 17,
position: 'PT60.16S',
parameters: {
code: 400,
message: 'Invalid seq number: Expected seq 13 but received 16'
},
serverseq: 12
}
message from genesys 18 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'close',
seq: 18,
position: 'PT60.16S',
parameters: { reason: 'error' },
serverseq: 12
}
{"version":"2","type":"closed","seq":18,"clientseq":18,"id":"62f7b29e-6ca4-4da9-a3c2-b225ee013c1b","parameters":{}}
message from genesys 19 {
version: '2',
id: '62f7b29e-6ca4-4da9-a3c2-b225ee013c1b',
type: 'error',
seq: 19,
position: 'PT60.16S',
parameters: {
code: 400,
message: 'Invalid seq number: Expected seq 13 but received 18'
},
serverseq: 12
}