Genesys Client App Integration

I am currently working on developing the Genesys Client App (Genesys Client Apps) and need your assistance.

Is there any property or variable where we can set a unique value for each client and retrieve it within the client app?

Our Use Case:

We want to provide an API key and secret to each customer who are using our Genesys app. These credentials will be used for user authentication, and our backend APIs will be called based on them.

Example Scenario:

  • Suppose we have three customers: Starbucks, Dunkin, and Tim Hortons.
  • Each customer will be registered in our system and assigned a unique API key and secret.
  • When they integrate the application on Genesys (Admin > Integrations), there should be an option to enter their API key and secret.
  • This information should be accessible within the app integration, allowing us to provide the appropriate services based on their credentials.

Hello,

There is unfortunately no such capability in Custom Client Apps to securely store an API Key and Secret and use them in the HTTP request to the provisioned url (via custom header).
You can request new features and share your use case on the Genesys Cloud Ideas Portal .

Regards,

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