Genesys Cloud - Subscription to Notifications - Recovery on Network Connectivity Changes

[Martin_Browne]

Customer Own Desktop CRM Client Application Communicating with Genesys Cloud via Partner Developed Library which in turn utilises Genesys Cloud SDK to susbcribe to Connect/Disconnect/Preview/RecordingsComplete Notifications Events - Notification Messsaging Stream is impacted negativel if during the course of a call the Agent / User station/pc has cause to switch from one type of Connectivity route to Genesys Cloud .. for example from VPN via centralised office route to local Wireless/Internet access ..worker for example going from disconnected on vpn therefore going from pepper network(LAN) to a home network(Wifi)

QUESTION:

Shoud the Genesys Cloud Notifications subscrition handlers be resilient enough to maintain/reestablish the current socket connection. We are able to reproduce this in the lab by simply switching from fixed network to wifi conenction on open connection to Genesys Cloud ..

[anon11147534]

Hi Martin,

I've reviewed the source code for our .NET SDK NotificationHandler and it appears that we don't have any resiliency for changes in network state.
I'll create a ticket to add more resiliency to the handler. I can't give a guarantee on when the work will be complete but in the meantime feel free to fork the SDK and make the necessary changes to make the websocket client tolerant of changes in network state.