Genesys cloud webRTC calls

Genesys Cloud Integrations
1

We have not done any sdk integration with genesys cloud yet , currently epos SDK support we socket, rest , other standard communication technology.

We have few questions:
If client use webrtc along with our SDK having websocket what is the impact because we received callback on websocket as well as.

We have application on c++ , how to proceed with integration?

2

Hi Guarav007,

If client use webrtc along with our SDK having websocket what is the impact because we received callback on websocket as well as.

A web page can have as many open websockets as desired.

Secondly, what are you trying to integrate ?

3

Hi , we have our SDK in c++ which is responsible for call control. We have earlier done integration with genesys WDE.. now want to understand how can we integrate our SDK solution with genesys cloud.?

4

Hi, what specific operation / procedure / feature do they want to integrate with ?

5

Hi

Feature
Call control , presence , call duration etc with epos headset

We have our SDK , want to integrate with genesys cloud so that epos headset work with our call control sol as well.

Currently genesys support call control with webrtc

When I check genesys lib with is available in different languages like c# , python , Java etc

We just want to know any solution is available for c++? Since our application is c++ based.

6

Hi,

I spoke to some relevant personnel in regards to our SDK being compatible with C++. at the moment, that doesn't appear to be a thing that we have and doesn't appear to be on our road map right now but could maybe be a thing down the road. i would suggest to reach out to EPOS and figure something out there. I would also suggest creating an idea for this feature using our Ideas portal as this would increase the chances of this being a feature down the line.

7

Can you explain what you're trying to accomplish? The WebRTC SDK is JavaScript only because it's for interfacing with the browser's WebRTC API. Since your application is in C++, it is not running in a browser and therefore cannot interface with the browser's WebRTC SDK.

You also mention WebSockets, which you can implement in C++ using a package for doing that. We don't offer any C++ SDKs, but you can integrate directly with the REST Platform API and notification WebSockets using any language that can make HTTP requests and work with WebSockets.

8

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