Genesys Embeddable framework clickToDail action is not working

[soumyasanta]

I am experiencing an issue with the clickToDial functionality within an embedded iframe on a web page using Genesys Cloud. The iframe loads correctly, but the clickToDial action does not perform as expected, here i am also adding the screenshot of the the developer console

[crespino]

Have you code up the clickToDial() method in the framework.js file? When the user clicks on a phone number in the CRM are you sending a window.postMessage() to the GCEF frame so that the clickToDial() function in the framework.js file will be invoked? If click-to-dial is not dialing phone numbers, then the most likely reason is that the CRM is not telling Genesys, via your framework.js file, to dial the phone number.