We have a CRM web site where we have the Genesys Embeddable Framework.
Normal usage of Genesys Embeddable Framework is creating entries in web browser history. So now when we want to get to the parent previous page it isn't happening, because web browser starts going back in the iframes history.
So is there a way to overcome this behavior? We want web browser navigation to work on main page - not the Genesys Embeddable Framework iframe.
This is a function of your web page, and the fact that you are loading the embeddable framework within an iFrame, which gets reported into the browser history. If you're not wanting this to occur, there are a number of resources availabe on sites like stack overflow dealing with how to avoid reporting the iFrame into the browser history. Additionally, you can restructure the page in a manner that prevents the iFrame containing the embedded client from reloading on every page navigation.
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