There is an issue with the Genesys iframe for users who are not logged in Genesys. They have this Genesys view:
As you can see in this image, Genesys automatically set the focus on Email Address field. Since we have many other forms and control in our web page, we set Genesys in the center of our page and due to this automatic focus on the Email Address field, the page jumps down in the middle of the page, and users have to scroll back to the top of the page which is very uncomfortable for the users. We tried variety of approaches to overcome this issue, we tried to use blur method, changed tab index, but they do not work.
The latest approach we implemented is that we set the focus on an element at the top of the page, but since the Genesys fields already focused, the page jumps down to Genesys for one second and then scrolls back to the top of the page which is not a proper way to resolve this issue.
I think because those fields are part of the iframe, we can’t access to those fields. Is there any possible way on Genesys side to completely disable focusing on these fields so it doesn’t jump down to the middle of the page?