Genesys Soap Adapter header error

Genesys Cloud Integrations
1

Hi
we need to use Genesys Soap Adapter to make request to a customer ws soap, in the documentatione (https://resttosoap.genesyscsp.com/help.html) there is an example request, but is no clear how write "httpheader" section.

the soap ws want this header:
soapenv:Header
ret:SessionHeader
ret:sessionIdxxxxxxxxxxxxxx</ret:sessionId>
</ret:SessionHeader>
</soapenv:Header>

we try to use "httpHeaders" object in request body, but don't work:
"httpHeaders": {
"sessionId": "xxxxxxxxxxxxxx"
}

Any suggestion or more documentation about soap adapter?

Thanks
Luca

2

Hello, I think you may be in the wrong place. This forum is exclusively for the Genesys Cloud CX product, which does not have a SOAP connector to my knowledge. You can find forums for the other Genesys products here: Home - Genesys

3

Hi Tim
we are using a Genesys Product that is a proxy from rest/soap (https://appfoundry.genesys.com/filter/genesyscloud/listing/e75e1f0b-49f8-4608-92a0-4887f57546a5), I hoped that someone still have experience with thisintegration.

4

Ah, I see. Thanks for the link. It looks like that app is published by the Genesys PS group. You can open a case with Genesys Cloud Care to get support for the Genesys PS apps.

9