Genesys ToDateTime Function is not working as expected, Publish failed

Genesys Cloud Web Chat
1

I am trying to use the ToDateTime function to use the integer Epoch value(Seconds elapsed from 1970 January 1). In the inbound Chat flow. But whenever I include ToDateTime(3600) in the update data the publish is failing.

Kindly provide a solution to this issue.

2

Hi Sumalatha,

ToDateTime(3600) is indeed a valid expression. However, I wasn't able to reproduce a publish failure in an inbound chat flow using this expression, so you may have something else going on in your flow that's preventing a publish. You'll probably want to open a support ticket for this issue.

Thanks,
Scott

3

Hi Sumalatha,

We actually were able to reproduce the issue in an Inbound Message Flow and will look into it. We'll keep you informed on it here.

Thanks,
Scott

4

Hi Sumalatha,

We have a fix for this, and I'll let you know when it's available publicly.

Thanks,
Scott

5

Hi Scott,

What is the expected delivery for this fix?

6

Hi,

It's not out yet but I'll be sure to update this thread when it's available.

Thanks,
Scott

7

Hi,

This fix is now available publicly.

Thanks,
Scott

8

Thank you Scott!

9

Hi Scott,

The issue is now resolved and the function working as expected. Thank you for the support.

10

No problem at all!

11

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