Hi,
I was going through the API explorer and found an API that I cant seem to find by using the PureCloudPlatformClient.
I have surveyIds but id like to loop through them to get scores.
Where can I find example code like this link?
https://developer.genesys.cloud/api/rest/client-libraries/python/AnalyticsApi#---surveyaggregatequeryresponse----surveyaggregatequeryresponse-html--post-analytics-surveys-aggregates-query-body-
What sort of sample code are you looking for? There's an example showing the SDK usage at the link you shared.
Im trying to look for the specific part where I can get a survey for a conversation - the specific function used for that.
Bumping this...not sure if what Im asking for is clear
Hello,
You can use GET /api/v2/quality/surveys/{surveyId} to retrieve the Survey Responses.
In Python SDK, it is the get_quality_survey function
The surveyId appears in the Conversation Details (retrieving conversation details using conversationId or using a query for conversation details).
If the customer starts to answer and save (surveyStatus = InProgress) or if the customer submits/completes the survey (surveyStatus = Finished), the answers will be provided in the response to the GET /api/v2/quality/surveys/{surveyId}
The survey status (status attribute) is also provided in the response to GET /api/v2/quality/surveys/{surveyId}.
Regards,
Hi Jerome, thank you for the response, looks like that worked.
1 more question: How can I (or best easiest way) take this class PureCloudPlatformClientV2.models.survey.Survey and change it to json so I can break it down better?
I don't practice python much - usually nodejs.
But I think there is a to_json() method on all objects in the API.
I mean:
api_response = api_instance.get_quality_survey(......)
--> api_response.to_json()
Regards,
Got it thank you Jerome, I got it into a string and can take it from there.
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