Hi, I'm new using python sdk and I try to get the abandon rate for a specific queue but I don't have idea how get this data, I think I should use ConversationQuery but I don't know how get this specific parameter.
Per the documentation, the _Abandon %" column in the Queues Performance Summary View is abandoned/offered. Use analytics conversation aggregate query to retrieve the count of tAbandon and nOffered to make that calculation.
Ok Thanks Tim, where can I search and read the documentation about analytics conversation aggregate query?
aggregate query: https://developer.mypurecloud.com/api/rest/v2/analytics/conversation_aggregate.html
You can use the Analytics Query Builder in the Dev Tools to try out building the query before putting it in your app: https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder
I really appreciate your help Tim, I already get the data, but I have a last question, how I can get the numer of Abandon by intervals of waiting in queue , for example:
Abandon < 2 seconds in queue:
3
Abandon < 8 seconds in queue:
4
The oServiceLevel metric might give you want. If not, I believe you'll need to use a conversation detail query to identify abandoned conversations and tabulate the time to abandon manually.
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