Get all current user(agent) calls

[6ocukom]

Hello. Please tell me how to get calls from all users? I need this for Agents Map. I used this api/v2/conversations, but this is getting calls only for a logged user. Websocket, when subscribing to calls, gives me what I need, but after, for example, reloading the page, calls from other users are not visible in Agents Map.

[tim.smith]

The Analytics Conversation Detail Query will allow you to get conversations for your organization. You can use a conversation filter for conversationEnd not exists to target active conversations and add additional filters to refine the selection to some subset of your org, like a queue perhaps.

It sounds like you're using WebSocket notifications to keep your dashboard up to date in real-time. You can use the analytics query to seed the application with the necessary conversations on startup and continue to use the notifications to keep the list up to date.

[6ocukom]

Thanks a lot! I'll add a bit for others who may be looking for an answer, that you can get calls in the API at this url - /api/v2/analytics/conversations/details/query
Query body:

{
    'conversationFilters' : [
        {
	        'type' : 'and',
		    'predicates' : [
		         {
			        'type' : 'dimension',
		    		'dimension' : 'conversationEnd',
		    		'operator' : 'notExists'
		    	 }
	       	 ]
	     }
     ], 
     'interval' : "YYYYY-MM-DDThh:mm:ss/YYYYY-MM-DDThh:mm:ss"
}