Hello: Good afternoon! Successfully pulling in the evaluation aggregates, but we're looking at pulling all evaluations completed for the day along with the line item questions and scores. I was looking at POST /api/v2/quality/evaluations/scoring, but I am not that familiar with the usage of the json request. If this endpoint is best to get all evaluations for the day, question / request then:
Where do we pass the evaluation name, preferably as a list?
Are we able to pass an interval date on this endpoint? I am seeing just the modified date.
POST /api/v2/quality/evaluations/scoring is not used for getting lists of evaluations.
The following steps are necessary for getting a list of completed evaluations for a specific date range:
Get the evaluationIds from the POST /api/v2/analytics/conversations/details/query endpoint. The analytics query builder is useful for generating analytics requests.
The response will give you the following fields for the evaluations:
evaluationId, evaluatorId, userId, eventTime, queueId, formId, contextId, formName, calibrationId, oTotalScore, and oTotalCriticalScore.
If the conversation details record doesn't contain the evaluation data you were looking for, continue to step 2.
Hi @anon11147534 : Just a follow up. Am I posting to the right endpoint here? I am querying conversationaggregationquery() and posting post_analytics_conversations_details_query. I am unsure if the structure is correct.