Get Connected Agent Details From Callback Event (chatConnectedToAgent)

iMan · May 9, 2018, 5:27pm

Is it possible to get the connected agents email through the event callback (chatConnectedToAgent)?

Or pass any uniquely identifying information to associate the connected agent to the initialized chat?

We would like to pass this information back to the web page.

iMan · May 23, 2018, 2:12pm

Any help is greatly appreciated. Not sure if this functionality is in the pipeline or not.

tim.smith · May 23, 2018, 2:35pm

chatConnectedToAgent doesn't currently pass any information. I've logged an enhancement request for this.

iMan · May 23, 2018, 2:52pm

Ok thanks! It would be helpful.

system · June 23, 2018, 2:52pm

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