Hi,
We have developed a little interaction widget that extends the information we can see about persons defined within our Genesys Cloud "Organization".
We currently use an option drop down (populated through the API's on instantiation) to select the user we want to get info for.
However, we would much prefer to be able to do the lookup in the native Genesys Cloud "Directory" interface and then use the selected person as the key for the lookup.
The person that is currently selected in the directory view is available in the Genesys Cloud URL (i.e. https://apps.mypurecloud.ie/directory/#/person/), but this information is of course not available in the widget frame due to CORS.
Is there by any chance an API query that returns the id of the currently selected person?
Many thanks