Get Email Body with CX2

Platform API
1

Hi Team,

I am building an email search web app that agents will use to search back on emails, searching the body. I am using /api/v2/conversations/emails/{conversationId} to get the message ID so I can then use
/api/v2/conversations/emails/{conversationId}/messages/{messageId} to get the body of the email, I then use that to search.

It all looks to be working but I can only get the message IDs from Dec. 12, 2022, and nothing before then, is there a limit to how far back /api/v2/conversions/email{conversionsid} goes?

2

Conversations API data is only available for 60 days: https://developer.genesys.cloud/routing/conversations/#request-a-conversation. Beyond then, you must use the Recording APIs to download the recordings of those conversations.

3

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