Get interaction type from bot flow?

Genesys Cloud Applications Architect
1

I've got a bot flow which performs a post call survey, but I would like slightly different wording to be used depending on whether the interaction type is sms or web message.

Is there a way to determine the interaction type and use it in a decision, for example?

I am using separate in queue message flows for sms and web messages. It's these in queue flows which call the Bot Flow for the post call survey. I could of course create a separate bot flows for each type of interaction, but would be prefer to the same flow if possible.

Thanks

2

You can supply an input to the Bot (create a bot variable with input to the flow enabled) then make decision based on the value.

3

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