Get live chat transcript between customer and agent

Platform API Python SDK
1

Hi,

I am trying to get the live chat transcript between customer and agent using the below API via PureCloudPlatformClientV2 Python SDK.

/api/v2/conversations/chats/{conversationId}/messages

But I am getting the error "User is not an active member on the conversation". Please let me know if there is any way to resolve this.

Thanks

2

Hi @rajashree511
Probably the best way to do this is to use the v2.conversations.{id}.transcription notification topic to receive transcripts as the conversation is in progress.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.