Get participant data behavior

[Niel_Vicente]

Similar to this issue found in this thread:

GET Participant data node in In-queue call flow failing to read attributes set via API

Use case: Agent makes an outbound call on behalf of a queue ( say 'OB queue' ), which gets transferred to another queue ( Say 'survey Transfer Queue' ) upon disconnect by the agent ( using SDK ) triggering a Survey flow attached to the in-queue flow of the 'survey transfer queue'. Challenge :The challenge was to play the prompts in different language. As per this earlier post, we were successful in setting up the language code in an attribute when the first leg of the call is made on behalf of…

I am unable to fetch agent participant data when call is transferred directly to queue. I invoke Get Participant Data from the inqueue flow but I am not getting the AGENT participant data.

There is a custom click-to-dial apex code invoked from SF and it is saving the participant data under agent participant.

Question:

Does Get Participant Data only look at customer participant data or both?

If I use a data action to fetch the conversation's participant data it works. Hence the question above.

I'm trying to avoid calling a data action here to prevent increasing API limit usage.