Get queueId from Interaction Subscription

Genesys Cloud Integrations Embeddable Framework
1

Hi, I'm using Framework Embedded and I need to invoke clickToDial, sending queueId as is described here https://developer.genesys.cloud/platform/embeddable-framework/actions/clickToDial

The problem is that I just get queueName from an Interaction Suscription, but I need queueId.

    "type": "interactionSubscription",
    "data": {
        "category": "change",
        "interaction": {
            "old": {
                "queueName": "Queue_1",
				*[...]*
            },
            "new": {
                "queueName": "Queue_1",
				*[...]*
            }
        }
    }
}

Any way to get queueId?

Thanks.

2

Please, Any help here?

3

If the queue id is not there you can use the JavaScript ID to get a list of the queues (or look up by the name) and then retrieve the queue id from the returned results.

Thanks,
John Carnell
Director, Developer Engagement

4

Hi,

What JavaScript ID? I'm inspecting with Chrome and I don't find any queueId, just queueNames.

ApplicationFrameHost_0czL2Zkz3A
ApplicationFrameHost_0czL2Zkz3A715×444 172 KB

Please, Can you share any example of getting data by that way you say?

Thanks.

5

Hi Javier,

Sorry, I tried to answer your question in between meetings, and my answer was garbled.

Take a look at this API. There is a query parameter to filter the results by name. You can use our API explorer or CLI to poke at this endpoint to understand the shape of the data. So if you need the queue ID for a specific queue name you can use this API. You can also use our Javascript API (though in the context of a web client, the SDK is a very light wrapper around the API and most Dev's call the API directly.

I hope that helps.

Thanks,
John Carnell
Director, Developer Engagement

6

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