Hello,
We have been for the past 6 months using the PureCloudPlatformClientV2 Python SDK RecordingApi get _recording_batchrequest method to check submitted job status before initiating download.
Our condition to check if a job is complete or not is below:
result_count != expected_result_count.
We have been observing today that jobs are taking longer than 2 hours to get completed and the result_count is not increasing, while before result_count would eventually equal expected_result_count.
Can you please advise what can be causing this issues?