Get Trunk ID(& subsequently it's Name)

Platform API
1

Hello everyone,

i was experimenting with the GET calls on the API explorer and i was wondering if it would be possible to get the External Trunk ID(and through that Trunk ID, it's Name within it's organization) that a Call went through.

In some words i 'd like to mimic the actions to get the Name of the Edge that this call used, which is as follows:

  1. by feeding the Interaction ID in api/v2/analytics/conversations/{conversationId}/details, we get from within the given information the Edge ID, eg. "edgeId": "912be4zb-2818-4713-b385-7b6b140a60df"

  2. by feeding that Edge ID in /api/v2/telephony/providers/edges/{edgeId}, we get the Edge name that corresponds to that Edge ID within out organization

I tried a series of Get Calls but i don't seem to get anywhere.
Is there some trick to it or it's not feasible?

1 Like
2

Hello,

Unfortunately, as far as I know, the information on trunk id or trunk name is not available for a conversation (not available in Conversations API or in Analytics API).

You can request a new feature and share your use case at https://genesyscloud.ideas.aha.io/ and allow others to vote it up.

Regards,

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