We are building a flow and until now we had a GetParticipantData with an attribute name and an assigned variable as string.
Now, we want the attribute to accept a json (and not a string) at the corresponding variable.
To get an attribute, specify its name and a string variable you wish to assign to the attribute.
So, I want to know if Genesys allows to assign a json and not a string. Is this something we can implement or there is no other option except of string?
As far as I know, Architect does not have a native JSON type. However, it is generally possible to store JSON in a string, although it may require some encoding. Can you give an example of what you are trying to do with the JSON?
We store some information in a GetParticipantData. Let's say we have an attribute and we want the variable to handle a JSON and after that to get a specific value of a key from the JSON.
Could you please give me more information about the encoding you referred?
However, Architect doesn't have any tooling to handle JSON data. For example it doesn't have any way to search through JSON data for a specific key / value pair.
A couple of thoughts come to mind. The first is to store each key/value pairs in their own Set participant data location. That way you can do a get participant data for the specific key/value pair that you want.
If you can't avoid the data being in JSON, you might be able to pass the data to a Lambda data action, and use a little bit of javascript to find and return the data that you want.
Depending on what you are trying to do, data tables might also be able to help you:
Finally, you can describe your use case at https://genesyscloud.ideas.aha.io/ideas so that other users can vote on the idea and product management can prioritize your request.
