Getting Customer's Device Information Shown in Customer Journey

Platform API
1

Hi,

Our application will do a data aggregation every half hour to fetch the conversations done in the previous half hour interval. The channel is webmessaging and the same customer can be rejoining the same conversation a several times under the same conversation ID.

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The information we need are the customer's browser, country, OS, last URL and world region.

I can see there are 2 endpoints for this

  1. /api/v2/externalcontacts/contacts/{contactId}/journey/sessions ; and
  2. /api/v2/journey/sessions/{sessionId}

What are the differenced and which one is more suitable in our use case?

2

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