I am sending in emails to Genesys from an external source and have setup a Flow to direct the emails to an appropriate queue
I am currently doing this simply by adding the culture code in the subject line and checking for a Contains(...)
Is it possible to read the headers of an email in Architect Flow so I can set the cultureCode there instead?
Or does anybody know a better way of getting a value like this other than through the subject or body of the email?
Many thanks