Howdy,
I am trying to start working with Embeddable Framework from Genesys.
At first, I have gone through GitHub - MyPureCloud/purecloud-embeddable-framework-example: This project contains example code that demonstrates how to use PureCloud Embeddable Framework.
The Scenario is:
- During IVR session, Genesys will have our response with an "authen_token" and it will be saved as a variable for that interaction
- When a call is transfer to agent, I am assuming that this variable will be transfer to embeddable framework.
So my question is where to acquire this "authen_token" variables on embeddable framework.
Thanks