Getting RPC Error on Routing Queue during Apply: transport is closing

Genesys Cloud Integrations
1

Hi Team,

We are trying to make changes in the queue, plan is giving no errors but apply stage is failing with RPC error.

Plan:
module.routing_queue.genesyscloud_routing_queue.testqueue1 will be updated in-place
~ resource "genesyscloud_routing_queue" "testqueue1" {
id = "xxxx"
name = "Test Queue 1"
# (18 unchanged attributes hidden)
~ outbound_email_address {
+ route_id = "******"
# (1 unchanged attribute hidden)
}
# (6 unchanged blocks hidden)
}
Plan: 0 to add, 3 to change, 0 to destroy.

Apply:

module.routing_queue.genesyscloud_routing_queue.testqueue1: Modifying... [id=xxxx]
module.routing_queue.genesyscloud_routing_queue.testqueue2: Modifying... [id=xxxx]

Warning: Applied changes may be incomplete
....
Error: rpc error: code = Unavailable desc = transport is closing
Error: rpc error: code = Unavailable desc = transport is closing
Error: rpc error: code = Unavailable desc = transport is closing

Can you please suggest what can be a issue here?

Regards,
Rohit

2

Hello,

A little more information on this: We used to have similar problem before but haven't had it for a very long time.

Last time, we increased our OAuth Token Duration to 2700s (context canceled error)

This time we are getting this error after roughly 19 minutes, which doesn't seem to be the same issue.

Thank you.

3

Hi Jan,

I am in conversations with Jim, your Tam. He is going to get us the logs and we will take a look at it. Usually, when you get the above error message, the CX as Code provider has died and so eventually terraform dies.

Thanks,
John

4

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