Group search not returning certain groups

Platform API
1

when I list available groups (GET /api/v2/groups), I get 33 groups in my tenant. The groups have two distinct naming conventions. Some are called 'Customer xyz abc'. these I can search for with name startswith - here's the json content I'm sending (sending as POST /api/v2/groups/search

{"query":[{"type":"STARTS_WITH","value":"Customer","fields":["name"]}]}

The other groups' names starts with 'DE_BDE'. These I never get back using the search API. There's also another group having an underscore in the name that I cannot search for. am I missing something? Do I need some special encoding of the underscore character? I tried urlencoding (replacing _ with %5F) but no joy.

2

I have a similar prefix but mine works as expected;

{
  "query": [
    {
      "fields": [
        "name"
      ],
      "type": "STARTS_WITH",
      "value": "Chronics_Defects"
    }
  ],
  "sortOrder": "ASC",
  "pageSize": 10,
  "pageNumber": 1
}

Are the groups you're not seeing not public by chance?

3

Yep, it seems the groups I can't search have visibility = members.
But the groups are all returned when I list them.
I found an older article (in fact before posting here) that mentions an issue with search and visibility, and it's from 2017 and I figured the issue would've been addressed by now.

Even if I'm not supposed to see the groups, search and listing should be consistent.

4

The fix for that issue was deployed on January 26th, 2017.

Please report this discrepancy betweent he endpoints via a case with Care. We do not have access to your org's data to verify this result and bug reports have to be processed through Care.

1 Like
5

little problem here with that: I'm not my customer's Genesys partner. So i requested access, and the best thing Genesys will grant me (contingent on the customer's Genesys partner agreement - not sure if that'll get me read access to all their cases and they'd probably not be too happy with that) is read-only access.

6

You'll need to work with your customer's Genesys partner to get a case opened. This is not something we can do for you.

7

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