Groups implementation via CX as code

[ManjuR]

Hi All,

We are implementing CICD solution and Groups is one of the Genesys Object in the solution.

During this process we are exporting Groups data using Genesys Cloud Platform API (/api/v2/groups). But we are not getting full configuration parameters like "Enable Calls" is set or not, Email Notifications, Transcriptions, Voicemail etc. in the API response.

With this we are unable to sync Groups object in target env same as the source env (it will be partially automated - the user must go to the Genesys Cloud UI and manually change the switch "Enable Calls" and other configurations)

Source GC Env : Groups

Target GC Env : Groups (deployed via CX as code)

The red highlighted box in Source GC Env for Groups is not replicated in Target GC Env because :

• there is not data item in GC Platform API to indicate whether “Enable Calls” and other fields is set or not

• Voicemail, Email Notifications, Transcriptions data fields is not available in GenesysCloud Terraform provider (Terraform Registry)

Please advise on the resolution.

Thanks in Advance !!!

Regards,
Manju

[Hemanth]

Hi Manju

I could not see voicemail, email notifications or transcriptions in https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-groups or https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-groups--groupId-

can you raise a care ticket , if you need this to be exposed in platform APIs.

Cx as code cannot have these fields available in terraform registry if they are not provided in platform APIs.

Thanks
Hemanth