Guest Chat API throws unauthorized error

[msgm]

Hi, We are getting an unauthorized error when calling the guest chat api, in certain unexpected scenarios.

headers:
{content-type: 'application/json', content-length: '106', connection: 'close', date: 'Sat, 15 Aug 2020 09:00:20 GMT', inin-correlation-id: 'a619b50a-47a7-480c-a93f-53f7db2ed219'}
Body:
{"message":"You are not authorized to perform the requested action.","code":"not.authorized","status":403}

When calling the following endpoint:

POST:/api/v2/webchat/guest/conversations/{conversationId}/members/{memberId}/messages

in the Guest Chat API: https://developer.mypurecloud.com/api/webchat/guestchat.html

using the following library: 'purecloud-guest-chat-client'

This is only happening intermittently if 2 requests for different customers are serviced by the same pod.

If we construct a new WebChatApi() object for each api call the problem goes away.
Any ideas? We don't want to have to create a new api client each time we make a request to the api. Please let us know what we may be doing wrong

[tim.smith]

The specific reason for that error was that the JWT used in the request was not valid for that conversation.

@msgm

This is only happening intermittently if 2 requests for different customers are serviced by the same pod.

I don't know what a pod is, but it sounds like you're conflating sessions/SDK instances/JWTs between your guests. Each guest needs to use the correct JWT for their chat.