Guest Chat APIs Guest Chat APIs announcement

Hi Folks,

I would like news about deprecate announcement for Guest Chat APIs (v1 and V2).

Do you have any schedule for this deprecate (Guest Chat APIs) ?

Thx

Járlei

2 Likes

Hi - Our recent ACD Chat deprecation announcement applies to Chat v1 only.
Guest Chat APIs documented here are part of Chat v2, which are still supported for now: we plan to announce Chat v2 deprecation in next months, with a December 2024 horizon in terms of execution (API removal).

@Angelo_Cicchitto when you say execution in 12/2024, are saying that that V2 Chat API will be removed then? Just want to be clear so I can advise my dev team to plan for changes in moving to messaging.
Thanks

@Dave_Cebrowski yes that's the current plan (12/2024), although we have not formally announced Chat V2 deprecation & timelines.

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