Handle Transfers in In Queue Flows

Hi, i need to run some logic specific to when calls are transferred to a queue from an agent. We have some 120 queues so it is not ideal to have a drop down list and drive the logic via scripts. Is there any way to determine if the call was transferred from within an in queue flow so that my logic can take place?

You could set a participant data attribute with something to indicate the flow is about to transfer. Then when you run your logic, check for the presence and/or value of that attribute to know if you got there by a transfer or not.

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