Handle WebSocket closed, Going away reason

Web Messaging
1

Hi team.

We have detected that on some connections we are receiving this close-reason from the Genesys websocket: statusCode 1001, reason: Going away, and I would like to know what is the best way to handle this: if it is as simple as trying to reconnect again, waiting 10 seconds until we try to connect again, etc.

Thanks in advance.

Miguel

2

Hi,

Yes, that is the way to go.
Remote party tells you that connection is gracefully closed.
Wait few seconds and reconnect.

This may occur for different reasons.

  • if your browser navigates away from the page,
  • if you have too many connections opened for the same session (max 3 by default),
  • if the connection has been opened for too long (max 2 hours).

The list is not exhaustive.

Hope this helps,

Regards,
V.P.

3

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