Handling Variable API Output and Configuring Response Templates in Genesys Cloud

Data Actions
1

Hello,
I’m working with an API that returns a JSON response like the attached file.

The number of items in the "rows" array can vary from 0 to 8. I need help with:

  1. How to define the output contract when the number of rows can change.
  2. How to set up a success response template to handle this dynamic data.
  3. How to configure a translation map for fields like StatusDescription, TypeName, Typecode and Code.

Any suggestions or examples would be greatly appreciated!
sampleJson.json (259 Bytes)

2

Just place each as an output array and flatten your output. Then in Architect, bring each into a collection and it won't matter how many you have. You can use Count to get the number and GET statements in each collection to get the individual values.

3

Thank you RobertWC for sharing the idea. I am currently working with it and seems to be working well.

4

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