Help to use an API to create a new call

[matheusscharf]

I'm trying to use a API to create a call to a determined agent but I'm getting the below error:

REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"b1abb69a-2122-4a20-ba43-8ad838de3adf","details":[],"errors":[]} [19a4e43a-ba0f-4446-8064-aab18c578b20]

Seems I just use the API in the context of the user.

Is there a way to create a call to a determined agent using API externally?

[tim.smith]

You will need to implement any of the supported grant types that aren't client credentials; every other type is user-based. See here for documentation: https://developer.genesys.cloud/authorization/platform-auth/

If you're asking if you can have a user context without a user ever interacting to complete an auth flow, like a data action or a headless service on a server somewhere in your data center that has no UI, you cannot do that.

[matheusscharf]

So, there isn't a way to create a new call to an specific agent using an outside request?

Thank you for your help @tim.smith

[tim.smith]

If by "outside request" you mean one from outside Genesys' cloud servers, yes. That is the purpose of the Genesys Cloud Platform API. Just authorize with any of the aforementioned user-based oauth flows and your outside app can make use of the API to make user-based requests.